Why didn’t I receive the OTP email when I tried to register?
The first thing you should do is to check you junk mail or spam folder. If you are not able to find it there it is possible that the email is being blocked by your email provider. These blocks are usually temporary and may last for 8‑12 hours, sometimes longer. Feel free to try again the next day or perhaps you could try an email address with a different email provider. If the problem exists email email@example.com
How are meetings taking place in the app designated?
Meetings taking place in the mobile app are registered permanent electronic meetings. When electronic meetings form, they register via the Electronic Meeting Registration process.
“These electronic meetings occur globally as well as locally without geographic restrictions … Upon registration, they receive support from and have their voices heard and represented through the WSO.” [Al‑Anon/Alateen Service Manual 2018‑2021 (P‑24/27), p. 89]
While there is no charge for groups to meet in the Al‑Anon Family Groups mobile app, members are encouraged to support it through individual seventh tradition contributions. Each meeting has the ability to have audio, video and text chat; based on the group conscience.
Are Alateen meetings available through the Al‑Anon Family Groups Mobile App? Is there Alateen‑specific content available?
Alateen meetings in the Mobile App are for young people aged 13 to 18 who have been affected by someone else’s drinking. Teens are invited to share experience, strength, and hope with other teens.
Alateen meetings in the Mobile App are moderated by the World Service Office. The meetings are available only to Alateens worldwide. At this time, the Al‑Anon Family Groups Mobile App is the only place where permanent electronic Alateen groups meet. These meetings are only conducted in English.
On which platforms can I access the app? How can I access the Al‑Anon Family Groups mobile app?
To use the Al‑Anon Family Groups app, you must have a connected mobile device, e.g. smartphone or tablet that runs Apple iOS or Android operating system. The app is not compatible with desktop or laptop computers and there is no outside dial‑in option.
Is the app replacing the Al‑Anon Family Groups website?
The initial release of the Al‑Anon Family Groups mobile app is to provide a place for members to meet to further their recovery. Ongoing enhancements will be made from time to time to further address the needs of the Fellowship. This app is not a replacement for the Al‑Anon website. The Al‑Anon website remains a quality resource for members and newcomers.
As the journal holds private entries for an individual user, all Application Programming Interface (API) requests ensure that only the user with the relevant credentials can access the journal from the encrypted database. No users or app administrations can access private entries of another user.
Are there any safeguards to protect our younger members from inappropriate contact by other Al‑Anon Family Groups mobile app users?
All Al‑Anon members expect a safe and pleasant environment when participating in a meeting. Younger members (teens older than 13) are considered Al‑Anon members. For those Al‑Anon meetings that have teens in attendance, it is within the group’s autonomy to establish behavior guidelines that reflect the group conscience. Beyond meetings, members are protected from inappropriate contact as only a “friend” can message them in the Al‑Anon Family Groups mobile app. Whether to accept a friend request and maintain the connection is at a member’s discretion.