{"id":46885,"date":"2026-02-10T14:17:22","date_gmt":"2026-02-10T19:17:22","guid":{"rendered":"https:\/\/al-anon.org\/?p=46885"},"modified":"2026-02-10T14:19:19","modified_gmt":"2026-02-10T19:19:19","slug":"comment-lequipe-du-service-a-la-clientele-du-bsm-peut-vous-aider","status":"publish","type":"post","link":"https:\/\/al-anon.org\/fr\/blog\/comment-lequipe-du-service-a-la-clientele-du-bsm-peut-vous-aider\/","title":{"rendered":"Comment l&rsquo;\u00e9quipe du service \u00e0 la client\u00e8le du BSM peut vous aider"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:20px;--awb-padding-bottom:20px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_6 1_6 fusion-one-sixth fusion-column-first\" style=\"--awb-bg-size:cover;width:16.666666666667%;width:calc(16.666666666667% - ( ( 4% + 4% ) * 0.16666666666667 ) );margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_2_3 2_3 fusion-two-third\" style=\"--awb-bg-size:cover;width:66.666666666667%;width:calc(66.666666666667% - ( ( 4% + 4% ) * 0.66666666666667 ) );margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-1\"><p>Chaque jour, l&rsquo;\u00e9quipe du service \u00e0 la client\u00e8le du Bureau des Services Mondiaux d&rsquo;Al-Anon r\u00e9pond aux questions et demandes de centaines de membres. L&rsquo;assistance est offerte en anglais, en fran\u00e7ais et en espagnol. Vous pouvez contacter le Bureau des Services Mondiaux (BSM) par t\u00e9l\u00e9phone au <strong>757-563-1600<\/strong> ou par courriel \u00e0\u00a0: <a href=\"mailto:custserv@al-anon.org\">custserv@al\u2011anon.org<\/a>. Un de nos repr\u00e9sentants du service \u00e0 la client\u00e8le se fera un plaisir de vous aider avec l\u2019une des demandes suivantes\u00a0:<\/p>\n<ul>\n<li>Changement d&rsquo;adresse pour votre abonnement aux revues <em><a href=\"https:\/\/al-anon.org\/fr\/pour-les-membres\/ressources-pour-les-membres\/documentation\/magazines\/al-anon-alateen-le-lien\/\">The Forum<\/a>, <a href=\"https:\/\/al-anon.org\/fr\/pour-les-membres\/ressources-pour-les-membres\/documentation\/magazines\/al-anon-alateen-le-lien\/\">Le lien <\/a><\/em>ou <em><a href=\"https:\/\/al-anon.org\/fr\/pour-les-membres\/ressources-pour-les-membres\/documentation\/magazines\/al-anon-alateen-le-lien\/\">Al-Anon y Alateen en acci\u00f3n<\/a><\/em> ou pour passer une commande de documentation<\/li>\n<li>Commande d&rsquo;abonnements-cadeaux<\/li>\n<li>Questions concernant votre contribution personnelle ou celle de votre groupe<\/li>\n<li>Demandes de renseignements sur la disponibilit\u00e9 de la <a href=\"https:\/\/al-anon.org\/fr\/pour-les-membres\/ressources-pour-les-membres\/documentation\/litterature-al-anon-et-alateen\/\">Documentation Approuv\u00e9e par la Conf\u00e9rence (DAC)<\/a><\/li>\n<li>Questions concernant les legs \u00e0 Al-Anon dans votre testament<\/li>\n<li>Commandes de documentation \u00e0 titre personnel<\/li>\n<li>Commandes de documentation pour un Centre de Distribution de Documentation (CDD) ou un Service d&rsquo;Information Al-Anon (SIA\/Intergroupe)<\/li>\n<li>Commandes de DAC en anglais, fran\u00e7ais et espagnol pour les Bureaux des Services G\u00e9n\u00e9raux (BSG) internationaux<\/li>\n<li>Questions concernant le statut d\u2019envoi de votre commande<\/li>\n<\/ul>\n<p>Que vous soyez un nouveau venu ou un membre de longue date, nous sommes l\u00e0 pour vous offrir une assistance personnalis\u00e9e pour vous aider \u00e0 obtenir tout ce dont vous avez besoin pour votre r\u00e9tablissement. Notre \u00e9quipe du service \u00e0 la client\u00e8le est \u00e0 votre disposition du lundi au vendredi, de 8 h \u00e0 17 h (heure de l&rsquo;Est).<\/p>\n<p style=\"text-align: right;\"><em>\u00a0The Forum<\/em>, f\u00e9vrier 2026<\/p>\n<p><strong>\u00ab\u00a0Au c\u0153ur des Groupes Familiaux Al-Anon\u00a0\u00bb pr\u00e9sente des nouvelles, des politiques et des commentaires venant des b\u00e9n\u00e9voles, des membres du personnel et des lecteurs qui partagent leur exp\u00e9rience dans le service.\u00a0<\/strong><strong>Cet article peut \u00eatre reproduit le site Web de votre corps de service ou dans votre bulletin de nouvelles en pr\u00e9cisant\u00a0: Permission accord\u00e9e par la revue\u00a0<em>The Forum<\/em>, Al\u2011Anon Family Group Headquarters, Inc., Virginia Beach, Virginie, \u00c9tats-Unis.<\/strong><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_6 1_6 fusion-one-sixth fusion-column-last\" style=\"--awb-bg-size:cover;width:16.666666666667%;width:calc(16.666666666667% - ( ( 4% + 4% ) * 0.16666666666667 ) );\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":37,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[300,347],"tags":[],"class_list":["post-46885","post","type-post","status-publish","format-standard","hentry","category-annonces","category-le-lien"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Comment l&#039;\u00e9quipe du service \u00e0 la client\u00e8le du BSM peut vous aider - Al-Anon Family Groups<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/al-anon.org\/fr\/blog\/comment-lequipe-du-service-a-la-clientele-du-bsm-peut-vous-aider\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Comment l&#039;\u00e9quipe du service \u00e0 la client\u00e8le du BSM peut vous aider - 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