{"id":30594,"date":"2020-12-03T10:17:41","date_gmt":"2020-12-03T15:17:41","guid":{"rendered":"https:\/\/al-anon.org\/?p=30594"},"modified":"2020-12-03T10:17:43","modified_gmt":"2020-12-03T15:17:43","slug":"nouveau-systeme-automatise-de-reception-des-appels-telephoniques-au-bsm","status":"publish","type":"post","link":"https:\/\/al-anon.org\/fr\/blog\/nouveau-systeme-automatise-de-reception-des-appels-telephoniques-au-bsm\/","title":{"rendered":"Nouveau syst\u00e8me automatis\u00e9 de r\u00e9ception des appels t\u00e9l\u00e9phoniques au BSM!"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:20px;--awb-padding-bottom:20px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_6 1_6 fusion-one-sixth fusion-column-first\" style=\"--awb-bg-size:cover;width:16.666666666667%;width:calc(16.666666666667% - ( ( 4% + 4% ) * 0.16666666666667 ) );margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_2_3 2_3 fusion-two-third\" style=\"--awb-bg-size:cover;width:66.666666666667%;width:calc(66.666666666667% - ( ( 4% + 4% ) * 0.66666666666667 ) );margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-1\"><p>La pand\u00e9mie a entra\u00een\u00e9 de nombreux changements difficiles; mais, en d\u00e9pit de cette adversit\u00e9, le personnel du Bureau des Services Mondiaux (BSM) a identifi\u00e9 une opportunit\u00e9. Alors que nous continuons \u00e0 naviguer dans l\u2019ann\u00e9e 2020, nous tenions \u00e0 vous faire part de ce changement positif dans notre proc\u00e9dure au BSM.<\/p>\n<p>Cette ann\u00e9e, apr\u00e8s une \u00e9valuation des effectifs, nous nous sommes rendu compte qu\u2019avoir une r\u00e9ceptionniste pour r\u00e9pondre aux appels entrants et les rediriger n\u2019\u00e9tait pas l\u2019utilisation la plus efficace des contributions faites au BSM. Nous avons recherch\u00e9 une technologie qui offrirait des alternatives rentables tout en maintenant les crit\u00e8res de service du BSM pour la fraternit\u00e9. Ce faisant, nous avons d\u00e9couvert qu\u2019un syst\u00e8me automatis\u00e9, et simplement configur\u00e9, de r\u00e9ception des appels t\u00e9l\u00e9phoniques permettrait d\u2019atteindre notre objectif.<\/p>\n<p>Pour vous, cela signifie simplement qu\u2019\u00e0 compter du 7 d\u00e9cembre 2020, l\u2019exp\u00e9rience des membres composant le (757) 563-1600, le num\u00e9ro de t\u00e9l\u00e9phone principal du Bureau des Services Mondiaux (BSM), sera meilleure et plus directe. Les membres pourront d\u00e9sormais rejoindre directement le service qu\u2019ils souhaitent! D\u2019autre part, les membres auront \u00e9galement l\u2019option de parler directement \u00e0 une personne s\u2019ils le pr\u00e9f\u00e8rent. Ce changement n\u2019aura aucune incidence sur la ligne d\u2019appels sans frais du BSM pour trouver des r\u00e9unions. Celle-ci continuera d\u2019\u00eatre prise en charge par les membres du personnel qui sont disponibles pour offrir leur assistance aux membres et aux nouveaux venus recherchant une r\u00e9union.<\/p>\n<p>Nous sommes reconnaissants et enthousiastes \u00e0 l\u2019id\u00e9e de transformer un d\u00e9fi en opportunit\u00e9 et voulions partager notre enthousiasme avec vous! Nous sommes heureux de pouvoir continuer \u00e0 vous servir.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_6 1_6 fusion-one-sixth fusion-column-last\" style=\"--awb-bg-size:cover;width:16.666666666667%;width:calc(16.666666666667% - ( ( 4% + 4% ) * 0.16666666666667 ) );\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":37,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[300],"tags":[],"class_list":["post-30594","post","type-post","status-publish","format-standard","hentry","category-annonces"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Nouveau syst\u00e8me automatis\u00e9 de r\u00e9ception des appels t\u00e9l\u00e9phoniques au BSM! - Al-Anon Family Groups<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/al-anon.org\/fr\/blog\/nouveau-systeme-automatise-de-reception-des-appels-telephoniques-au-bsm\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Nouveau syst\u00e8me automatis\u00e9 de r\u00e9ception des appels t\u00e9l\u00e9phoniques au BSM! - Al-Anon Family Groups\" \/>\n<meta property=\"og:url\" content=\"https:\/\/al-anon.org\/fr\/blog\/nouveau-systeme-automatise-de-reception-des-appels-telephoniques-au-bsm\/\" \/>\n<meta property=\"og:site_name\" content=\"Al-Anon Family Groups\" \/>\n<meta property=\"article:publisher\" content=\"http:\/\/www.facebook.com\/AlAnonFamilyGroupsWSO\" \/>\n<meta property=\"article:published_time\" content=\"2020-12-03T15:17:41+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2020-12-03T15:17:43+00:00\" \/>\n<meta name=\"author\" content=\"Al-Anon\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@AlAnon_WSO\" \/>\n<meta name=\"twitter:site\" content=\"@AlAnon_WSO\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Al-Anon\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/al-anon.org\\\/fr\\\/blog\\\/nouveau-systeme-automatise-de-reception-des-appels-telephoniques-au-bsm\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/al-anon.org\\\/fr\\\/blog\\\/nouveau-systeme-automatise-de-reception-des-appels-telephoniques-au-bsm\\\/\"},\"author\":{\"name\":\"Al-Anon\",\"@id\":\"https:\\\/\\\/al-anon.org\\\/fr\\\/#\\\/schema\\\/person\\\/556f5441ef0e37c892829d4ae1622876\"},\"headline\":\"Nouveau syst\u00e8me automatis\u00e9 de r\u00e9ception des appels t\u00e9l\u00e9phoniques au BSM!\",\"datePublished\":\"2020-12-03T15:17:41+00:00\",\"dateModified\":\"2020-12-03T15:17:43+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/al-anon.org\\\/fr\\\/blog\\\/nouveau-systeme-automatise-de-reception-des-appels-telephoniques-au-bsm\\\/\"},\"wordCount\":689,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/al-anon.org\\\/fr\\\/#organization\"},\"articleSection\":[\"Annonces\"],\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/al-anon.org\\\/fr\\\/blog\\\/nouveau-systeme-automatise-de-reception-des-appels-telephoniques-au-bsm\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/al-anon.org\\\/fr\\\/blog\\\/nouveau-systeme-automatise-de-reception-des-appels-telephoniques-au-bsm\\\/\",\"url\":\"https:\\\/\\\/al-anon.org\\\/fr\\\/blog\\\/nouveau-systeme-automatise-de-reception-des-appels-telephoniques-au-bsm\\\/\",\"name\":\"Nouveau syst\u00e8me automatis\u00e9 de r\u00e9ception des appels t\u00e9l\u00e9phoniques au BSM! - Al-Anon Family Groups\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/al-anon.org\\\/fr\\\/#website\"},\"datePublished\":\"2020-12-03T15:17:41+00:00\",\"dateModified\":\"2020-12-03T15:17:43+00:00\",\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/al-anon.org\\\/fr\\\/blog\\\/nouveau-systeme-automatise-de-reception-des-appels-telephoniques-au-bsm\\\/\"]}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/al-anon.org\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/al-anon.org\\\/fr\\\/\",\"name\":\"Al-Anon Family Groups\",\"description\":\"Help and hope for families and friends of alcoholics\",\"publisher\":{\"@id\":\"https:\\\/\\\/al-anon.org\\\/fr\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/al-anon.org\\\/fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/al-anon.org\\\/fr\\\/#organization\",\"name\":\"Al-Anon Family Group Headquarters, Inc.\",\"url\":\"https:\\\/\\\/al-anon.org\\\/fr\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/al-anon.org\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/al-anon.org\\\/wp-content\\\/uploads\\\/2017\\\/04\\\/AFGlogo-e1492189694634.jpg\",\"contentUrl\":\"https:\\\/\\\/al-anon.org\\\/wp-content\\\/uploads\\\/2017\\\/04\\\/AFGlogo-e1492189694634.jpg\",\"width\":167,\"height\":50,\"caption\":\"Al-Anon Family Group Headquarters, Inc.\"},\"image\":{\"@id\":\"https:\\\/\\\/al-anon.org\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"http:\\\/\\\/www.facebook.com\\\/AlAnonFamilyGroupsWSO\",\"https:\\\/\\\/x.com\\\/AlAnon_WSO\",\"http:\\\/\\\/www.instagram.com\\\/alanon_wso\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/al-anon-wso\\\/\",\"https:\\\/\\\/www.youtube.com\\\/user\\\/AlAnonFamilyGroupHQ\\\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/al-anon.org\\\/fr\\\/#\\\/schema\\\/person\\\/556f5441ef0e37c892829d4ae1622876\",\"name\":\"Al-Anon\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Nouveau syst\u00e8me automatis\u00e9 de r\u00e9ception des appels t\u00e9l\u00e9phoniques au BSM! - Al-Anon Family Groups","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/al-anon.org\/fr\/blog\/nouveau-systeme-automatise-de-reception-des-appels-telephoniques-au-bsm\/","og_locale":"fr_FR","og_type":"article","og_title":"Nouveau syst\u00e8me automatis\u00e9 de r\u00e9ception des appels t\u00e9l\u00e9phoniques au BSM! - Al-Anon Family Groups","og_url":"https:\/\/al-anon.org\/fr\/blog\/nouveau-systeme-automatise-de-reception-des-appels-telephoniques-au-bsm\/","og_site_name":"Al-Anon Family Groups","article_publisher":"http:\/\/www.facebook.com\/AlAnonFamilyGroupsWSO","article_published_time":"2020-12-03T15:17:41+00:00","article_modified_time":"2020-12-03T15:17:43+00:00","author":"Al-Anon","twitter_card":"summary_large_image","twitter_creator":"@AlAnon_WSO","twitter_site":"@AlAnon_WSO","twitter_misc":{"\u00c9crit par":"Al-Anon","Dur\u00e9e de lecture estim\u00e9e":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/al-anon.org\/fr\/blog\/nouveau-systeme-automatise-de-reception-des-appels-telephoniques-au-bsm\/#article","isPartOf":{"@id":"https:\/\/al-anon.org\/fr\/blog\/nouveau-systeme-automatise-de-reception-des-appels-telephoniques-au-bsm\/"},"author":{"name":"Al-Anon","@id":"https:\/\/al-anon.org\/fr\/#\/schema\/person\/556f5441ef0e37c892829d4ae1622876"},"headline":"Nouveau syst\u00e8me automatis\u00e9 de r\u00e9ception des appels t\u00e9l\u00e9phoniques au BSM!","datePublished":"2020-12-03T15:17:41+00:00","dateModified":"2020-12-03T15:17:43+00:00","mainEntityOfPage":{"@id":"https:\/\/al-anon.org\/fr\/blog\/nouveau-systeme-automatise-de-reception-des-appels-telephoniques-au-bsm\/"},"wordCount":689,"commentCount":0,"publisher":{"@id":"https:\/\/al-anon.org\/fr\/#organization"},"articleSection":["Annonces"],"inLanguage":"fr-FR","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/al-anon.org\/fr\/blog\/nouveau-systeme-automatise-de-reception-des-appels-telephoniques-au-bsm\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/al-anon.org\/fr\/blog\/nouveau-systeme-automatise-de-reception-des-appels-telephoniques-au-bsm\/","url":"https:\/\/al-anon.org\/fr\/blog\/nouveau-systeme-automatise-de-reception-des-appels-telephoniques-au-bsm\/","name":"Nouveau syst\u00e8me automatis\u00e9 de r\u00e9ception des appels t\u00e9l\u00e9phoniques au BSM! - Al-Anon Family Groups","isPartOf":{"@id":"https:\/\/al-anon.org\/fr\/#website"},"datePublished":"2020-12-03T15:17:41+00:00","dateModified":"2020-12-03T15:17:43+00:00","inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/al-anon.org\/fr\/blog\/nouveau-systeme-automatise-de-reception-des-appels-telephoniques-au-bsm\/"]}]},{"@type":"WebSite","@id":"https:\/\/al-anon.org\/fr\/#website","url":"https:\/\/al-anon.org\/fr\/","name":"Al-Anon Family Groups","description":"Help and hope for families and friends of alcoholics","publisher":{"@id":"https:\/\/al-anon.org\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/al-anon.org\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/al-anon.org\/fr\/#organization","name":"Al-Anon Family Group Headquarters, Inc.","url":"https:\/\/al-anon.org\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/al-anon.org\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/al-anon.org\/wp-content\/uploads\/2017\/04\/AFGlogo-e1492189694634.jpg","contentUrl":"https:\/\/al-anon.org\/wp-content\/uploads\/2017\/04\/AFGlogo-e1492189694634.jpg","width":167,"height":50,"caption":"Al-Anon Family Group Headquarters, Inc."},"image":{"@id":"https:\/\/al-anon.org\/fr\/#\/schema\/logo\/image\/"},"sameAs":["http:\/\/www.facebook.com\/AlAnonFamilyGroupsWSO","https:\/\/x.com\/AlAnon_WSO","http:\/\/www.instagram.com\/alanon_wso","https:\/\/www.linkedin.com\/company\/al-anon-wso\/","https:\/\/www.youtube.com\/user\/AlAnonFamilyGroupHQ\/"]},{"@type":"Person","@id":"https:\/\/al-anon.org\/fr\/#\/schema\/person\/556f5441ef0e37c892829d4ae1622876","name":"Al-Anon"}]}},"_links":{"self":[{"href":"https:\/\/al-anon.org\/fr\/wp-json\/wp\/v2\/posts\/30594","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/al-anon.org\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/al-anon.org\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/al-anon.org\/fr\/wp-json\/wp\/v2\/users\/37"}],"replies":[{"embeddable":true,"href":"https:\/\/al-anon.org\/fr\/wp-json\/wp\/v2\/comments?post=30594"}],"version-history":[{"count":1,"href":"https:\/\/al-anon.org\/fr\/wp-json\/wp\/v2\/posts\/30594\/revisions"}],"predecessor-version":[{"id":30595,"href":"https:\/\/al-anon.org\/fr\/wp-json\/wp\/v2\/posts\/30594\/revisions\/30595"}],"wp:attachment":[{"href":"https:\/\/al-anon.org\/fr\/wp-json\/wp\/v2\/media?parent=30594"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/al-anon.org\/fr\/wp-json\/wp\/v2\/categories?post=30594"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/al-anon.org\/fr\/wp-json\/wp\/v2\/tags?post=30594"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}